Wash City Laundromat Privacy Policy

Effective Date: Apr-29-2025

Wash City Laundromat (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our services (collectively, the “Services”).

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not use our Services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Create an account or subscribe to our services
• Schedule pickups or deliveries
• Fill out forms on our website (e.g., contact form, newsletter signup)
• Communicate with us via phone, email, or chat
• Participate in promotions, surveys, or feedback forms

Information we collect may include:

• Personal Identification Information: Name, phone number, email address, billing address, delivery address
• Account Information: Username, password, preferences
• Payment Information: Payment card details (collected securely via our payment processors)
• Usage Data: Browser type, IP address, access times, pages viewed, referring links
• Location Data: With your permission, we may collect and process information about your actual location.

2. How We Use Your Information

We use your information for purposes including:

• To provide, operate, and maintain our Services
• To manage your account and subscriptions
• To process transactions and send related information (e.g., receipts, order updates)
• To improve our website, services, and customer experience
• To send promotional communications (if you have opted in)
• To respond to inquiries, comments, or customer support requests
• To comply with legal obligations and protect against fraud, abuse, and illegal activities

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

However, we may share information with trusted third parties who assist us in operating our Services, including:

• Payment processors (e.g., Stripe, PayPal)
• Delivery and logistics partners
• IT and hosting providers
• Marketing and email service providers

We may also disclose your information if required by law or to protect our rights, privacy, safety, or property.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Understand user behavior on our site
• Remember your preferences
• Improve site functionality and performance
• Serve personalized content and marketing

You can control or disable cookies through your browser settings, but note that some features of our Services may not work properly without cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure server environments
• SSL (Secure Socket Layer) encryption
• Access controls and authentication

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Access: Request access to your data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (“Right to be Forgotten”).
• Objection: Object to processing of your data for marketing purposes.
• Portability: Request your data in a structured, machine-readable format.

7. Retention of Data

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements).

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have unintentionally collected information from a child under 13, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. We encourage you to review this Policy periodically to stay informed about how we protect your information.